Frequently Asked Questions
Everything you need to know about shopping with Ackermans
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to our courier partner's portal.
What is your return policy?
We offer a 30-day return policy for most items. Products must be unworn, in their original packaging, and with all tags attached to be eligible for a full refund.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal and Apple Pay.
Do you offer international shipping?
Currently, we ship to selected countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
How do I find the right size?
Each product page features a detailed 'Size Guide' button. We recommend checking your measurements against our charts to ensure the perfect fit.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can change or cancel your order within 1 hour of placement by contacting our customer support team.