Returns & Exchanges
At Ackermans, we want you to love your fashion finds, which is why we offer a hassle-free 30-day return policy for all unworn items with original tags. Whether you prefer an exchange or a full refund, our goal is to ensure your shopping experience remains seamless and satisfying.
Prepare Your Package
Place the items you wish to return back in their original packaging, ensuring all price tags and labels are still attached and the garment is in its original condition.
Provide Proof of Purchase
Include your original tax invoice or the digital order confirmation received via email inside the parcel to help our team identify and process your request quickly.
Choose Your Return Method
Drop off your parcel at any Ackermans store nationwide for an immediate exchange, or book a courier collection through our online portal for a refund to your original payment method.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed within 7-10 business days, or your new exchange items will be handed over immediately in-store.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing